What do we do
We are a multi-award winning executive agency of the Department for Transport (DfT).
We are proud to be based in Swansea, between the Brecon Beacons and the Gower Peninsula. We also have offices in Birmingham.
We are one of the biggest employers in South Wales with around 6,000 staff. We are responsible for maintaining more than 52 million driver records and more than 46 million vehicle records. Our main purpose is to keep complete, accurate registers of drivers and vehicles and make them as accessible and flexible as possible to those who need to use them. These registers are important to DVLA, the police and others and help keep the UK’s roads some of the safest in the world. Our registers are also used to provide many services delivered by other government departments including traffic management and helping reduce carbon emissions.
DVLA strategic plan
DVLA is preparing its new strategy which will build on the 2021/24 strategy which had strategic aims to:
- be customer-centric in the way services are delivered (via digital and alternative service channels). Customers’ needs will be at the forefront as we develop services for individuals, businesses and wider government
- consolidate our position as a dynamic, digital organisation which provides high quality, innovative and secure by design services that are both scalable and resilient. Services in the future will be more flexible, responsive and fit for a changing future
- be data driven in order to make the best use of the information we hold, while always protecting customers’ personal data and being transparent about how data is used. DVLA will look to improve the way we use data to gain the most benefits for customers
- be a great place to work by investing in our people to provide them with the range of skills and knowledge they will need to adapt to a changing work landscape, particularly as the organisation utilises greater automation
- help build the local digital skills economy, capitalising on our Centre of Digital Excellence which aims to recruit and develop talent, including in software development, cyber security and cloud services. DVLA aims to be the best place in Wales to start or develop a career in digital, data and technology