The Assistant Director IT Operations and Shared Services will bring the relevant knowledge and experience to lead the transfer of its technical services to Transport for London.
Knowledge and Experience
- Proven experience leading complex, large-scale transition or change programs in a multi-stakeholder environment.
- Strong understanding of IT service delivery, including digital and data services, and their role in supporting organisational objectives.
- Experience working in a politically sensitive or public sector environment is desirable.
Skills and Abilities
- Excellent leadership and team management skills, with a track record of leading multidisciplinary teams to deliver complex programs.
- Exceptional verbal and written communication skills, with the ability to influence and engage stakeholders at all levels.
- Strong program and project management skills, including risk management and budget oversight.
- Analytical and strategic thinking skills, with the ability to design and implement effective operating models.
Behavioural Competencies
Building and Managing Relationship
Level 4 indicators of effective performance
- Identifies and engages a diverse range of influential contacts within stakeholder and community groups, and partner organisations
- Builds alliances to establish mutually beneficial working arrangements, openly sharing knowledge and insights
- Actively challenges and addresses ‘silo attitudes’ to encourage effective relationships
- Understands the complexities of political dynamics and uses this to manage relationships and resolve conflict effectively
- Identifies clear win-win situations with external partners
Communicating and Influencing
Level 4 indicators of effective performance
- Articulates self with credibility and conviction, encouraging buy-in to corporate position Influences the thinking of other organisations, encouraging them to deliver
- Ensures that the organisation communicates inclusively with staff and external stakeholders Acts as a credible and convincing spokesperson and negotiator
- Instils a corporate commitment to accessible communication
Stakeholder Focus
Level 4 indicators of effective performance
- Adapts public facing position based on the context behind stakeholder needs and requests
- Committed to meeting the needs of Londoners
- Manages partner organisations’ and Londoners’ expectations by anticipating and influencing changing priorities
- Instils a culture that encourages staff to think about meeting Londoners’ needs first
- Builds the confidence of staff, partner organisations and Londoners by ensuring the delivery of quality work
Responding to Pressure and Change
Level 4 indicators of effective performance
- Demonstrates resilience in the face of challenge from staff, media and partner organisations
- Shows positivity in the face of external pressure, minimising negative impact
- Drives a culture of continuous improvement
- Sets the direction for organisational development and ensures effective communication of change initiatives
Decision Making
Level 4 indicators of effective performance
- Makes difficult decisions for the long-term benefit of the organisation
- Presents and instils confidence in strategic decision-making
- Consults stakeholders early in critical organisation-wide decisions
- Accepts and promotes accountability for the decision making
- Ensures the organisation balances effective risk management with the need for timely actions
Strategic Thinking
Level 4 indicators of effective performance
- Develops a positive and compelling vision of London’s future potential, demonstrating confidence in the strategic direction
- Translates an understanding of the complex and diverse threats and issues facing London into positive action
- Proactively involves partners in strategic thinking, incorporating their views into plans and working with them to align strategic priorities
- Sets organisational priorities by identifying where time and investment is needed most
- Generates and leads strategic initiatives that reflects the GLA and London Council’s position as regional authorities
Reasonable adjustment will be made to working arrangements to accommodate a person with a disability who otherwise would be prevented from undertaking the work.