At PA Housing, we believe everyone deserves a place to call home — not just a roof over their head, but a space where they feel safe, supported, and part of a thriving community. We own and manage over 23,000 homes across the Midlands, London, and the South East, and we’re proud to be a provider of affordable housing that puts people first.
Formed in 2017 through the merger of Paragon Community Housing and Asra Housing Group, PA Housing is a purpose-driven organisation with deep roots in the communities we serve. Our values — Deliver, One Team, Respect — guide everything we do, from how we engage with residents to how we support our teams.
We’re more than a housing association. We’re a social business committed to delivering not only homes but also opportunity, fairness, and dignity. Whether it’s through our investment in sustainable developments, our focus on resident wellbeing, or our digital transformation, we’re working to create a lasting positive impact.
Join us on our journey
We’re now entering a significant new chapter — and we’re looking for a Chief Customer Officer (CCO) to help shape it. This is a pivotal leadership role for someone who is passionate about delivering excellent customer experiences and driving innovation across all touchpoints of our resident journey.
The CCO will be instrumental in helping us reimagine how we engage with the people who live in our homes — listening, acting, and ensuring that every decision we make reflects our commitment to inclusion, transparency, and service excellence.
If you’re a bold, values-driven leader who thrives on purpose and progress, we’d love to hear from you.