{"id":15,"date":"2023-03-10T12:22:00","date_gmt":"2023-03-10T12:22:00","guid":{"rendered":"https:\/\/mabuilder.uatserver.co.uk\/demo\/?page_id=15"},"modified":"2025-08-14T16:24:58","modified_gmt":"2025-08-14T15:24:58","slug":"the-role","status":"publish","type":"page","link":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/the-role\/","title":{"rendered":"The Role"},"content":{"rendered":"\n<section class=\"hero\">\n\t<div class=\"hero__container\">\n\t\t<div class=\"hero__row\">\n\t\t\t<div class=\"hero__image\">\n\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-content\/uploads\/sites\/37\/2025\/08\/pa-housing-banner-1.png\" alt=\"\" title=\"pa-housing-banner-1\" \/>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"title\">\n\t<div class=\"title__container\">\n\t\t<div class=\"title__row\">\n\t\t\t<div class=\"title__content\">\n\t\t<h1>\n\t\t  The Role\t  <\/h1>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n\n\n\n<section class=\"content\">\n\t<div class=\"content__container\">\n\t\t<div class=\"content__row\">\n\t\t\t<div class=\"content__column\">\n\t\t  \t\t\t\t<h2><strong>Director of Shared Ownership &amp; Leaseholders<\/strong><\/h2>\n<p>As the Director of Shared Ownership &amp; Leaseholders, you will lead the end-to-end experience for shared owners and leaseholders \u2014 delivering <strong>fair, transparent, and high-quality services<\/strong> that residents can trust. You will ensure every interaction, from first sale to staircasing, service charge management, and dispute resolution, leaves residents feeling <strong>heard, valued, and empowered<\/strong> throughout their homeownership journey.<\/p>\n<h3>Your mission<\/h3>\n<p>You will shape the lived experience of thousands of homeowners, placing their voice at the heart of decision-making and their trust at the core of service delivery. This is a strategic role with significant influence across the organisation, where your impact will be felt in the homes, lives, and confidence of every resident you serve.<\/p>\n<p><strong>You will do this through:<\/strong><\/p>\n<ul>\n<li><strong>Building trust, improving satisfaction, and protecting and enhancing<\/strong> PA Housing\u2019s reputation as a transparent, responsive, and resident-first homeownership provider.<\/li>\n<li><strong>Setting and delivering<\/strong> the shared ownership and leasehold strategy aligned to PA\u2019s values and regulatory standards, with resident trust and partnership embedded from the outset.<\/li>\n<li><strong>Challenging poor quality<\/strong> and driving innovation by listening to residents, acting on feedback, and ensuring they have meaningful influence over the services they receive.<\/li>\n<\/ul>\n<p><strong>Key aspects of your role include (but are not limited to):<\/strong><\/p>\n<ul>\n<li><strong>Service Excellence &amp; Innovation<\/strong> \u2013 Lead all operational aspects: sales, resales, staircasing, service charges, compliance, and disputes. Use data, digital tools, and resident insight to transform services and deliver consistently excellent outcomes.<\/li>\n<li><strong>Resident Engagement &amp; Advocacy<\/strong> \u2013 Champion the voice of shared owners and leaseholders across the organisation. Build structures for open dialogue, co-create solutions with residents, and ensure they see their ideas reflected in tangible improvements.<\/li>\n<li><strong>Strategic Leadership<\/strong> \u2013 Represent homeowner interests at executive and board level, influencing policy and investment decisions with resident priorities in mind.<\/li>\n<li><strong>Performance &amp; Compliance<\/strong> \u2013 Own service performance metrics, risk monitoring, and regulatory compliance. Provide transparent reporting and assurance to senior leadership, residents, and the Board.<\/li>\n<li><strong>Cross-Functional Collaboration &amp; Culture<\/strong> \u2013 Partner with teams across Housing, Development, Legal, Finance, and Assets to deliver joined-up, resident-first services. Foster a high-performing, inclusive, and trust-based culture where teams are empowered to deliver excellence.<\/li>\n<\/ul>\n\t\t\t<\/div>\n\t\t<\/div>\n\t<\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":2,"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":231,"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/pages\/15\/revisions\/231"}],"wp:attachment":[{"href":"https:\/\/ma-appointments.co.uk\/pa-housing-solr\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}