- Candidates will bring a combination of strategic leadership capability and operational depth, with the credibility to lead complex services in a high profile public facing environment.
- A strong track record of leading large scale operational services within complex organisations, with responsibility for multiple service lines and diverse teams
- Demonstrable experience of improving operational performance and service quality, with a clear focus on user experience, efficiency and measurable outcomes
- Experience of leading through workforce challenge, including engagement with trade unions, organisational change and cultural transformation
- The ability to operate credibly at senior level, providing clear advice and influencing decision making across executive and board level stakeholders
- Strong understanding of service management, customer operations and delivery models, with the ability to apply best practice in a public or similarly complex environment
- Experience of working within, or alongside, capital programmes or major organisational transformation, ensuring operational requirements are effectively integrated
- Highly developed communication and interpersonal skills, with the ability to engage, influence and build trust across a wide range of stakeholders
- Sound judgement and political awareness, with the ability to navigate complex organisational dynamics and deliver progress in sensitive environment
For a more detailed candidate brief, please read here